City Digital Experience Analyst, The City of Newcastle
Nick is currently the City Digital Experience Analyst in the Smart City team at Newcastle City Council. There he has helped write the Smart City Strategy (2017-2021) and contributed to winning a Smart Cities and Suburbs grant from the Australian Government. He is currently working toward streamlining digital services and communications channels through an integrated strategy for the city's implementation of web and mobile apps, virtual reality, augmented reality, smart screen and wayfinding technology. Additionally, Nick is leading the design of an information management framework encompassing open data, shared data and records management. He is focused on changing the culture within Council to take a customer-centric perspective to improve the experience of residents, workers, businesses and visitors as they live, work and play in the city.