Shweta Babbar

Manager Innovation & Continuous Improvement, Glen Eira City Council

Shweta is responsible for leading Council's major transformation portfolio and implementing a multi-pronged approach focusing on four key transformation themes: digital; customer; people and assets and 30+ projects to lead the Council towards measurable outcomes.

Her diverse experience is spread across financial services, governance, process excellence, treatment optimization and customer experience. Shewta is currently tackling unique challenges such as:
- leading transformation by empowering, influencing and developing senior leaders;
- delivering transformation by focusing on understanding community needs, external landscape, internal capability and change management;
- balancing efficiencies while being effective;
- Proposing creative solutions supported by business intelligence; and
- developing innovation champions and brand ambassadors.